Together with its technology partner Eviden, Vodafone Business has developed a virtual assistant based on generative artificial intelligence to improve the experience of hotel guests. The tool was presented a few months ago at the FITUR tourism trade fair.
This assistant acts as a receptionist and provides guests with important information for their stay.
It provides them with useful information about the hotel itself, the city in which it is located and the surrounding area and suggests activities they can undertake.
The technology can communicate with guests in different languages and give them answers tailored to their needs through AI.
Its capabilities go much further than this. If the user wishes, it can interact with hotel systems and other third-party applications. The assistant could make a reservation at a restaurant, order a cab or buy tickets for a show, to name just a few examples.
The AI has contextual information about each guest, enabling easy communication, and can learn about them during their stay.
Its functions also include the ability to give personalized answers enriched with downloadable documents or to respond with images if necessary.
Knows what the guest wants
In addition, the assistant can recognize each user's intent and distinguish whether they are looking for information or want it to work on their behalf via these external apps.
"EvIA is our generative AI-based virtual assistant that has been developed and designed to work in multiple languages. This virtual assistant uses the latest generative AI technology to interact naturally with guests and provide them with valuable information about the hotel and destination," Eviden explained in a post on LinkedIn. "This virtual assistant not only responds in the language spoken by the user, but also adapts to the user's context, enabling fluid communication without the need for explicit training for every possible question.
Its outstanding features include the ability to make reservations in real time, provide information of interest to tourists and predict occupancy to avoid waiting times," they added.
"At Eviden, we are committed to leading the digital transformation in the hotel industry and offering solutions that not only meet current needs but also anticipate future expectations," they concluded.
