Microsoft has been one of the companies that has taken most advantage of the artificial intelligence boom, largely thanks to its investment in OpenAI. With priority access to the AI models that power ChatGPT, the company has integrated this technology into multiple products, with its Copilot tool standing out in particular. While there has been a lot of talk about AI features coming to Windows 11, it is in the enterprise sector where Microsoft is driving significant advances.
Copilot and the benefits for the enterprise market
The use of Copilot in office applications such as Word has already demonstrated the potential of AI to improve productivity in enterprises. Now, Microsoft has gone a step further with the introduction of "Autonomous Agents," designed to transform day-to-day business operations. These agents represent an evolution of the Copilot Studio concept, which already allowed the creation of AI-based assistants for specific tasks, such as customer service or incident management. The new autonomous agents go one step further, and Microsoft describes them as "new applications for the AI world."
These systems are designed to automate business processes that would traditionally require human intervention, allowing employees to focus on more important tasks. Inareas such as sales, finance and the supply chain, these agents can manage orders, interact with customers and perform logistical operations, freeing up time for workers to focus on other higher-value activities.
The future of AI in enterprises
Microsoft will launch the first ten autonomous agents in late 2024 and early 2025. These agents will cover key functions such as sales, supply communication, financial reconciliation and time management. Although the arrival of these autonomous systems has raised concerns about potential job losses, Microsoft emphasizes that early adopters of AI are achieving an effective combination of people, Copilot and agents to improve efficiency and engagement with both employees and customers.
Microsoft also assures that the new agents will meet the highest standards of data protection and privacy. With these advances, the company is not only transforming its customers, but also itself, optimizing its own internal processes with the power of AI.